FAQs

  • An item is out of stock, will you be getting more? We try to restock all items regularly. If there is a particular item you'd like to be notified of coming back in stock, please use the 'Email when back in stock' notification button on each product and you will be automatically notified as soon as it becomes available again.

  • How much is delivery? Standard delivery is £3.95 per order anywhere in the UK. Our pet bowls are £6.95 as they are weighty. You can view our full delivery and returns policy here. We are also offering a Free local hand delivery to IG8, IG9, IG10 and E17 postcodes during Lockdown 2.0.

    • Do you have a shop I can come to? Outside of lockdown - yes. It is based in Walthamstow village and you can purchase homewares, plants and sinks there, along with seeing colour samples for bespoke items. 

    • Do you offer colour samples? To give an indication of colour for larger items such as sinks and furniture, we offer Concrete arches sized around 10cm. These are priced at £4 per sample and the cost can be offset against any order over £200. They are a lovely object to keep and use around your home.

    • I'd like to buy something but live outside the UK? - Please get in touch for a shipping quote.
    • I'd like to have something in a different style/colour/shape than you have on your website ;

    Furniture and Commercial Commissions - We have lots of experience in bespoke designs and love getting creative. Please get in touch to let us know what you have in mind and we can provide more information a quote.

    Homewares - Please get in touch to let us know what you have in mind, we'll do our best to help.

     

    • I've changed my mind, how do I return something? You can view our full returns policy and process here.

    • I'd like to be a Smith & Goat Stockist? - Super, we'd love to hear more about you and your business - drop us a line at smithandgoat@hotmail.com, we'd love to hear all about you.

      • I'd like for my products to be included in your 'Edit' - we're always on the lookout for new and interesting products, drop us a line at smithandgoat@hotmail.com, we'd love to hear from you.

       

      • I have a PR/Collaboration request, who should I contact? please drop us a line at smithandgoat@hotmail.com, we'd love to hear from you.

        • Do you use eco packaging? Wherever possible yes. We actively choose packaging made from recycled materials and that can be recycled. We also reuse packaging that we have received. We'd love if you would reuse the packaging we send.

         

        If you have any questions that we haven't answered here, please drop us a line and we will get back to you as soon as possible.