FAQs

• An item is out of stock, will you be getting more? We try to restock all items regularly. If there is a particular item you'd like to purchase, please email us - hello@smithandgoat.co.uk, and we'll get one made as soon as possible for you.

• How much is delivery? Standard delivery is £3.95 per order anywhere in the UK. Our pet bowls are £6.95 as they are weighty.  Full priced sink delivery is free, outlet sinks are £29.95. You can view our full delivery and returns policy here. 

• Do you have a shop I can come to? At the moment, we are searching for a new home, you can continue to purchase online or visit one of our lovely stockists.

• Do you offer colour samples? To give an indication of colour for larger items such as sinks and furniture, you can order Concrete colour samples here. Please note these are for colour reference only, finished products are sealed with a high grade sealer and the texture and tone may differ.

•  I'd like to know more about concrete and how to care for it? You can read our Concrete Characteristics Guide as well as our Sink Care Document here

• I'd like to buy something but live outside the UK? - Please get in touch for a shipping quote. Some products are also available on Wolf & Badger who ship worldwide. 

• I'd like to have something in a different style/colour/shape than you have on your website ;

Furniture and Commercial Commissions - We have lots of experience in bespoke designs and love getting creative. Please get in touch to let us know what you have in mind and we can provide more information a quote.

Homewares - Please get in touch to let us know what you have in mind, we'll do our best to help.

 

• I've changed my mind, how do I return something? You can view our full returns policy and process here.

• I'd like to be a Smith & Goat Stockist? - Super, we'd love to hear more about you and your business - drop us a line at hello@smithandgoat.co.uk, we'd love to hear all about you.

• I have a PR/Collaboration request, who should I contact? please drop us a line at hello@smithandgoat.co.uk, we'd love to hear from you.

• Do you use eco packaging? Wherever possible yes. We actively choose packaging made from recycled materials and that can be recycled. We also reuse packaging that we have received. We'd love if you would reuse the packaging we send.